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Refund Policy

Last updated: Monday, 06-02-2023

In today's digital age, having access to quality software is essential for businesses and individuals alike. With the rise of online platforms and cloud-based services, purchasing software directly from the source has become increasingly popular. However, there may be instances where the software purchased does not meet the expectations of the user. In such cases, it is important to have a clear and fair refund policy in place. This is where eGraphics Cloud, a leading provider of eGraphics software, stands out with its customer-oriented refund policy.

eGraphics Cloud offers a wide range of software products designed to meet the diverse needs of its customers. From graphic design to web development, eGraphics Cloud has a solution for every creative project. However, the company understands that not every software product may work perfectly for every user. That's why eGraphics Cloud offers a 30-day money-back guarantee for all its software products purchased directly from their website,

If you are not satisfied with a software product purchased directly from eGraphics Cloud, you can contact them within 30 days of your purchase to request a refund. This gives customers ample time to try out the software and determine if it meets their needs. The company believes that this is a fair amount of time for users to evaluate the software and make an informed decision.

It is important to note that refunds requested after the 30-day period will not be issued unless the transaction was subject to a fraudulent purchase. eGraphics Cloud takes fraud very seriously and will investigate any such claims thoroughly. However, if the purchase was made legitimately, the refund policy will not apply.

It is also worth mentioning that all shipping, handling, and delivery charges are non-refundable. This is because these fees are incurred by eGraphics Cloud at the time of purchase and cannot be recovered. The company advises customers to carefully review their purchase before making the final decision to avoid any unnecessary charges.

If a refund is issued, customers can expect to see it on their credit card statement within 72 hours. However, it is the responsibility of the customer to uninstall and stop using the software for which a refund has been issued. eGraphics Cloud reserves the right to disable any product keys and/or serial numbers issued to the customer for the refunded products. This ensures that the software is no longer in use and prevents any unauthorized use of the product.

It is essential to note that the eGraphics Cloud refund policy only applies to software purchased directly from their website. If the software was purchased through a third party, it must be returned to the vendor and is subject to their return policies. eGraphics Cloud is not responsible for any purchases made through third-party vendors and cannot issue refunds for those purchases.

In conclusion, eGraphics Cloud's refund policy is customer-oriented and designed to provide a fair and transparent process for customers who are not satisfied with their purchase. The company believes in the quality of its software products and is confident that customers will be satisfied with their purchase. However, in the rare instance that a customer is not satisfied, eGraphics Cloud is committed to providing a hassle-free refund process. So, if you are not satisfied with the software purchased directly from eGraphics Cloud, simply contact them within 30 days and they will take care of the rest.

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